This position can be based at 19th Floor, Centre City, 5-7 Hill Street, Birmingham, West Midlands, B5 4UA, NMS Centre City Tower (1st), B5 4UA, NMS Elgar House (1st), WR4 9EE, NMS Units 8 Frank Foley Way, ST16 2ST, NMS Whitechapel House, TF2 9FN, NPS 12 SHERIFFS COURT COVENTRY, CV1 3RY, NPS 135 ABBEY FOREGATE SHREWSBURY, SY2 6AS, NPS 200A WOLVERHAMPTON ROAD CANNOCK, WS11 1AT, NPS 76 WALSALL ROAD BIRMINGHAM, B42 1SF, NPS 826 BRISTOL ROAD BIRMINGHAM, B29 6NA, NPS CENTENARY HOUSE BIRMINGHAM, B33 0LQ, NPS GAOL STREET HEREFORD, HR1 2HU, NPS HOPE HOUSE DUDLEY, DY1 4TA, NPS HORNINGLOW STREET BURTON ON TRENT BURTON-ON-TRENT, DE14 1PH, NPS MELBOURNE HSE STOKE-ON-TRENT, ST1 5RQ, NPS MOOR STREET TAMWORTH, B79 9QZ, NPS PRUE EARL HOUSE WOLVERHAMPTON, WV1 3JS, NPS STOURBANK HOUSE KIDDERMINSTER, DY11 6XA, NPS UNITS 1- 4 AND 7 WINDSOR COURT REDDITCH, B97 4BT, NPS UNITY HOUSE WEST BROMWICH, B70 7PQ, NPS WALSALL PROBATION COMPLEX WALSALL, WS1 3QE, WARWICKSHIRE JUSTICE CENTRE LEAMINGTON SPA, CV32 4EL Job Summary Please refer to Job Description Job Description Overview of the job The job is a member of a team of 2 to 4 PQO’s working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities. Summary The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes: Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications Developing and delivering a quality improvement programme for the Division Identifying local performance and quality issues and opportunities linking in to HMPPS priorities. Running improvement initiatives to address opportunities for performance improvement Working with other PQO’s to share best practice and maximise improvements in quality and performance. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Support Service Delivery Quality Improvement and Practice Development Provide guidance for delivery of effective practices across the LDU clusters Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters Implement systems for reviewing and assessing effective practice within the LDU clusters Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD Contribute to a culture of innovation and continuous improvement Performance management within the LDU Clusters Support performance management of LDU clusters within the division Identify opportunities for performance improvement and analysing trends within LDU clusters Support the implementation of performance plans within LDU clusters and monitor their effectiveness Work with PQO colleagues to share good practice and promote performance initiatives Quality Management Support continuous quality improvement Implement best practice initiatives internally Monitor compliance with quality systems Develop Team and Partnership Working Be responsible for establishing effective working relationships with other teams and with colleagues Write reports for management on contract performance and provide cost analysis where required Provide information to colleagues where required Support a performance and quality-focused organisation Plan and organise Support manager with the provision of information for SLA review meetings around performance and make recommendations for improvement. Monitor action logs where appropriate Monitoring of CRC and other organisations delivery of interventions on behalf of NPS. Share knowledge and good practice to inform the continual improvement of service delivery Use communication effectively Providing information, feedback and advice Influencing and persuading Participate in meetings using appropriate skills, styles and approaches Enhance your own performance Manage own resources and professional development Use information to support decision makers Liaise with staff to receive, collate and analyse information, compiling reports as necessary Develop and utilise data to identify trends and recommend action to maintain and enhance performance Comply with systems for the exchange of sensitive information, data and intelligence Manage Diversity and Quality Support a culture and systems that promote equality and value diversity Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate Manage Projects Ensure an effective approach to project and process evaluation Manage a programme of complementary projects Enable others to carry out project management roles Maintain effective communication with project stakeholders The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder. Behaviours Changing and Improving Working Together Managing a Quality Service Essential Experience Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives. Technical Requirements NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes). Ability Demonstrate the ability to maintain information & administrative systems including databases. Technical Requirements NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes). Ability Demonstrate the ability to maintain information & administrative systems including databases. Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Working Together Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Technical Test - Candidates will be required to undertake a technical proficiency test at Interview Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : SSCL Recruitment Enquiries Team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Telephone : 0345 241 5358 Recruitment team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/10351?entityId=10351