The Role
This position serves as the primary customer-facing representative of the IT department, responsible for responding to support requests logged through the service desk application.
As a key member of the IT team, you will manage service desk tickets, deliver timely and effective support to our user base, and collaborate closely with colleagues to ensure smooth IT operations.
You will work with cutting-edge cloud technologies and play an active role in promoting and enforcing information security best practices across the organization. Cybersecurity is central to our operations, and you will contribute to maintaining our ISO27001:2022 Information Security certification and driving continuous improvement.
The role directly reports to the Head of Group IT and Information Security.
This role also includes working from our London office at least one day per week on a rota basis, ensuring IT support is visible and accessible to remote staff.
The Skills & Competencies
We are seeking a technically confident and proactive individual with strong proficiency in Microsoft Windows 11, capable of troubleshooting and supporting end-user environments.
The ideal candidat...