Why LAVAZZA Professional?
Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group. As a global coffee business, we have grown over the last 120 years from a small Italian artisanal company to be an industrial giant. We remain family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility. In the Lavazza Group we are committed to build a better world, one coffee at a time. We offer products of superior quality, obtained through a sustainable model based on innovation, passion and expertise.
At Lavazza Professional, our goal is to fuel workplace productivity and wellness, proudly serving premium Lavazza coffee from our Multi-drink and Barista Collection systems, our industry leading, versatile office coffee and vending technologies offer tailored options to fit any workspace, any size of business and any industry.
As a company, we have a profound commitment to Sustainability and are proud to announce our "Roadmap to Zero" to completely neutralise the Group's carbon footprint by the end of 2030. You can be proud to join a company dedicated to sustainability, innovation, and employee development.
Why join LAVAZZA Professional?
Competitive salary plus possible 5% annual bonus
Profit and performance related bonus
Welfare and wellbeing package
Company pension
Plus, many more benefits and development opportunities
Key Activities -
Daily co-ordination and prioritisation of the team's workload to ensure SLA's and business demands are met
Customer Account Masterdata - processing new account creations from validation to approval, controlling the integrity of the data and following processes with a high level of accuracy and attention to detail
Accurately input and maintain data in internal systems in a timely manner meeting customer and stakeholder SLAs
Maintain all pricing and product Masterdata within company systems
Key Responsibilities -
Manage a complex inbox, ensuring queries are resolved in a timely manner
Deliver specialist customer driven tasks to meet business demands and internal business processes and reports
Review the weekly uplift tracker, to stop relevant contracts and maintenance charges
Account archiving
Regularly review process documentation and update in line with the
business governance system. (Reliance)
To cross train within the wider team to gain knowledge and understanding
to support and cover spikes of work and holiday periods
KPIS include -
Queries answered within lead time – 95% Target / 98% Stretch Target
Order Entry Error rate – 99% accuracy
You will be customer focussed, work closely with other departments, a leader in compliance.
Skills required include -
Previous administrative experience of a high level
Highly organised and articulate
Effective time management through a strong multi tasked agenda
Able to work at a fast pace
Strong attention to detail & high level of accuracy
Able to deal with ambiguity
Confident to challenge processes when necessary
Extensive Excel knowledge - Essential
Knowledge of Sales Force & SAP
The successful candidate will undergo background checks which may include a DBS check. This role will be located in Basingstoke North Hampshire and will be office based. All applicants must be located in the UK due to the interview process. The right to work must be in place as we cant offer any form of Sponsorship.
Job Type: Full-time
Pay: £29,824.00 per year
Benefits:
* Canteen
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site gym
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
Work Location: In person