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3 months initially, strong chance of extension
Leeds City Centre - Hybrid, 3 days in Leeds / 2 days remote
An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems.
Responsibilities:
* Respond to and resolve incoming support requests from end-users via phone and email
* Monitor ticketing systems
* Provide excellent customer service and ensure a positive user experience
* Document and track all support interactions and resolutions
* Collaborate with other IT teams to escalate and resolve complex issues
Experience Required:
* Experience in a 1st line support role
* Experience working in a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory
* Experience with InTune is desirable but not essential
* Excellent customer service skills
* Strong written and verbal communication skills
* Ability to work independently as well as in a team
If you are interested and would like to hear more, please get in contact today.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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