Job Description
Thrive Group are delighted to working with our established client near Midsomer Norton who are looking to recruit an experienced Office Supervisor on a permanent basis to lead the customer service department.
What you will be doing:
* Management and coordination of the customer service and admin functions
* Coordination of workflow and staff productivity
* Ensuring incoming calls are answered promptly and a high level of customer service achieved
* Overseeing orders and payments
* Working with the transport team to make sure urgent orders are prioritised
* Management of a team of staff including regular reviews and training as well as management of holidays and work rotas
* Driving continuous improvement across internal processes
* Ownership of escalated customer queries, ensuring they are resolved satisfactorily
What you will need to succeed:
* A proven track record in a similar role is essential
* Strong staff supervisory and mentoring skills
* A confident communicator over the phone as well as via email
* Adept at working under pressure where deadlines change on a regular basis
* Good levels of numeracy and problem solving skills
* IT / data entry proficiency
What you will receive in return:
* To £35,000 DOE
* Monday to Friday full-time with Saturday mornings on a rota basis
* **please note 100% office based**
* Employee Assistance Programme
* Discretionary annual bonus
* Retail discount scheme
* Supportive and friendly team
* Onsite parking
If this position sounds of interest then please contact Sarah at Thrive Group : sarah.collins@thrive. group.co.uk
Thrive Group are acting as an Employment Agency in this instance.
We are unable to respond to individual applications, if you do not hear from a consultant within 7 days, your application has been unsuccessful on this occasion.
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