Firmin Recruit are delighted to be working with our established property management company based in Kent. Our client is a well-respected and forward-thinking property consultancy firm offering a fresh approach to Property Management. Our client is currently recruiting for an experienced, articulate, and self-motivated Head of Residential Lettings & Management, to join their high-performing and long-established team. Role and Responsibilities Effectively manage a team of 7 property managers, negotiators, and administrative staff. Managing a small residential property management portfolio. Ensuring all existing and new legislative requirements (deposit registrations etc.) are met. Have the ability to analyse financial data and work towards delivering the team’s performance and profitability reporting directly to the Department Director. Liaise closely with the lettings and property management team to develop new marketing strategies and business development opportunities. Ensuring the property management systems are kept updated. Dealing with sales of managed properties and liaising with our partner agent. Marketing our range of corporate services to existing and potential clients and negotiate new and revised terms and conditions when required. General Responsibilities To develop and review marketing strategies and business development opportunities in association with the Management Team. To oversee the Departmental Business Plan in association with the Departmental Director and regularly monitor and update the Action Plan. To oversee the preparation of the annual budgets for the department. To analyse and interpret the monthly financial data for the Department and monitor performance against annual targets. To attend the quarterly Management Committee meetings of the company. To develop a system of key performance indicators for staff and the overall Department. To ensure office procedures and protocols are adhered to. To monitor staff performance, undertake yearly staff reviews, and conduct the periodic ‘Head of Department’ reviews in the Learning and Development programme for new staff. Key Skills & Qualifications: MARLA or FARLA qualified. Experience in managing a team is essential. Have extensive property management and residential lettings experience. Previous experience in a similar housing/property management role. As Head of Residential Lettings & Management, you must possess collaborative leadership and strong management capability. Ambitious and technically competent. Commercially driven – possesses a flair for business development. Be able to handle & resolve customer complaints in a professional manner. Have a good understanding of property maintenance issues (plumbing, electrical etc.). Be able to review contractor quotes for pricing. Excellent written and verbal communication skills. High attention to detail with strong organisational and time management abilities. A proactive and professional approach with the ability to work independently. Competent IT and customer service skills. Additional Requirements A full UK driving licence. Access to your own insured vehicle (with business use cover). Willingness to travel within the south-east for site inspections and meetings. Benefits: Health Care- free after one year's service, Cash Plan, Employee Assistance Programme, 25 days holidays bank holidays., long service award, learning & development programme, etc. business mileage @ 45p per mile. Hours: Monday - Friday 9:00 - 5.30pm with one hour for lunch Salary: DOE Location: Gillingham, Kent If you have the necessary experience and would like more information about this role. please send your CV. Firmin Recruit are an agency working on behalf of our client