If you care about doing the right thing for customers and want to work on cases that genuinely matter, this Complaints Handler role puts you right at the heart of fair outcomes in Motor Finance.
Youll be trusted to investigate, resolve and influence decisions that directly impact customer confidence and regulatory standards, all within a growing, well-supported operation.
Whats in it for you
* £27,000 salary in a permanent, full-time role
* Hybrid working from a modern Leeds city-centre office after initial training
* Clear training and development pathways within a growing operation
* 33 days annual leave including Bank Holidays
* Pension scheme, employee discounts, cashback offers, gym discounts and onsite refreshments
What youll be getting stuck into as a Complaints Handler
* Investigating and resolving customer complaints linked to service delivery and payment-related issues
* Managing cases end to end, ensuring fair, evidence-based outcomes
* Working to FCA standards and internal processes at all times
* Communicating clearly with customers to explain decisions and next steps
* Maintaining accurate case records and supporting audit-ready documentation
What youll bring to the table as a Complaints Handler
1. Previous complaint handling experience within Motor Finance or Financial ...