Join Ocean Housing as a Tenancy Sustainment Officer !
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £29,446 per annum
Contract: Permanent
At Ocean Housing, we believe everyone deserves a safe, stable home. As a Tenancy Sustainment Officer, you’ll play a vital role in supporting some of our most vulnerable customers to maintain their tenancies, build independence, and improve their wellbeing.
🧭 Your Role:
You will work closely with residents facing complex challenges, providing practical, tailored support to help them sustain their tenancy and reduce the risk of tenancy breakdown.
You will:
* Act as a key contact for vulnerable tenants, building trusted relationships.
* Carry out home visits, welfare checks, and risk assessments.
* Develop person-centred action plans and support customers to achieve them.
* Work with partner agencies and professionals, coordinating multi-agency support.
* Identify safeguarding concerns and make appropriate referrals.
* Maintain accurate case records and manage your own caseload effectively.
You’ll also collaborate with colleagues across the organisation to deliver a proactive, customer-focused sustainment service.
🎯 What You’ll Bring:
We’re looking for someone who is passionate about supporting others, thrives in a dynamic environment, and can manage sensitive situations with empathy and professionalism.
You will have:
* Experience working with customers in challenging or stressful situations
* Strong communication skills – both written and verbal
* Good IT skills, including Microsoft Office and databases
* Excellent organisation and time management skills
* The ability to work independently and as part of a team
* Resilience and the ability to manage emotionally challenging situations including attending and working within difficult environments
You will be:
* Compassionate, patient, and able to show empathy and understanding
* Confident and professional in your approach
* Proactive and solutions-focused
* Calm under pressure and able to manage conflict effectively
* Motivated to make a positive impact
Knowledge & Qualifications:
* Level 3 qualification (or equivalent)
* Experience using IT systems and maintaining accurate records
Desirable (but not essential):
* Experience in the social housing sector
* Knowledge of housing or supported housing issues
* Relevant housing qualification or CIH membership
🌟 What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
* 27 days holiday + bank holidays
* Professional membership fees paid
* Company sick pay scheme
* Workplace pension with death in service benefit
* Home office work payment
* Medicash health plan (including dental & optical)
* Cycle to work scheme
* Rewards & recognition programme
* On-site parking
* Employee assistance programme
* Family-friendly policies
📅 Key Dates:
* Closing Date: Thursday 4th of June 2026 at Midnight
* Interview Date: Friday 12th of June 2026 (Face to face at Stennack House, St Austell)
We may close this vacancy early if we receive sufficient applications—so apply soon!