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One Stop - Customer Service Assistant, Newark-on-Trent
Client: One Stop
Location: Newark-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
54
Posted:
24.06.2025
Expiry Date:
08.08.2025
Job Description:
One Stop • Bowbridge Road Newark • Apply by 20-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and excellent service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety procedures learned during training.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at shifts to ensure accurate pay.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions at self-service checkouts.
* Maintaining a clean, organized, and safe store environment.
* Possibly running shifts in the absence of managers.
* Following all training to keep everyone safe and legal.
* If applicable, managing Post Office operations and passing necessary background checks.
Flexible Working
We support flexible working arrangements to suit individual needs, whether you are starting your career, caring for someone, nearing retirement, or balancing other commitments. Discuss your needs with us during your application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of food, household essentials, and services including Post Office, PayPoint, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers and serve local communities throughout England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, and support services.
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