Job Description
The Role: A fantastic opportunity has arisen for a highly motivated Desktop Support Technician to join a dynamic team and make an immediate impact. This role offers the chance to provide top-tier 1st and 2nd line IT support, ensuring an excellent user experience across the organisation. Key Responsibilities: Delivering exceptional IT support, troubleshooting, and diagnostics to resolve technical issues efficiently.
Managing hardware setups, including imaging and configuring laptops, mobile phones, and iPads. Overseeing equipment repairs and facilitating the decommissioning and reprovisioning of devices. Processing system access for leavers, reassigning equipment, and preparing hardware for future use.
Maintaining accurate records of technical issues, resolutions, and ongoing investigations. Ensuring compliance with IT policies and procedures while staying ahead of emerging technology trends. Managing asset inventory to control costs and ensure accurate tracking of IT resources.
Requirements Experience: 3-5 years in a customer-facing IT support role. Technical Skills: Strong knowledge of Windows operating systems, Windows Server, MS Exchange, Active Directory, Apple and Android devices, Problem-Solving Abilities: A methodical and analytical approach to diagnosing and resolving issues. Communication Skills: Ability to engage confidently with colleagues and customers across all levels of the business...