Job Description
We are seeking an enthusiastic and dedicated Personal Case Manager to join our customer service team, handling cases from inception to completion, ensuring a smooth and efficient service to our clients.\n\nClient Details\n\nCustomer Service & Complaints, Reading: Our client is a large organisation with a solid reputation in the industrial and manufacturing sector. Known for its commitment to innovation and quality, it has a wide reach across the UK, particularly in Reading.\n\nDescription\n\nCustomer Service & Complaints, Reading:\n\nManage customer cases from inception to completion, ensuring all necessary actions are taken promptly.\nProvide exceptional customer service, maintaining consistent communication with all parties involved.\nEstablish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.\nCollaborate with internal teams to resolve issues and improve processes.\nRecord and maintain accurate case details and updates in the system.\nEnsure compliance with industry regulations and company policies.\nParticipate in training and development activities to enhance knowledge and skills.\nContribute positively to the team and company culture, fostering a supportive and collaborative environment.Profile\n\nCustomer Service & Complaints, Reading: A successful Personal Case Manager should have:\n\nA relevant qualification in customer service or a related field.\nPrevious experience in a customer service role, ideally within the industrial or manufacturing sector.\nStrong communication and interpersonal skills.\nExcellent organisational abilities, with a keen eye for detail.\nA proactive approach to problem-solving.\nProficiency in using customer management systems and Microsoft Office applications.Job Offer\n\nA competitive salary range of £25,000 - £27,000.\nThe opportunity to work with a well-respected company in the industrial and manufacturing sector.\nA supportive team and positive company culture.\nThe chance to make a real difference in the customer service department.\nA location in the vibrant city of Reading, with excellent transport links.If you believe you have the skills and experience to excel as a Personal Case Manager, we encourage you to apply today