MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.
We’re looking for our next innovative and enthusiastic Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Implementation Operations, you’ll assist our implementation team by managing new customer implementation projects as well as keeping your team up to speed with the latest developments in improving implementation efficiencies.
A day in the life of an Implementation Project Coordinator:
1. Coordinate internal and external resources – ensure that projects remain within scope, schedule, and budget, and that all aspects of a project are organized and conform to timelines and deliverables.
2. Oversee team member project assignments – assign roles and tasks to team members based on their individual strengths and abilities.
3. Collaborate cross-functionally – work with Implementation Specialists during project kickoff calls, implementation calls, onsite planning, as well as Customer Experience Leadership to evolve SOPs and team materials for greater efficiency and effectiveness.
4. Devise creative solutions for problems – create and evolve tools and systems to improve scalability of our scoping and needs analysis process for customers.
5. Train and develop skill sets – help build the skills of team members related to project management in a customer-facing role and share learnings with peers.
If the following describe your knowledge, experience, and character, this role could be for you:
* I have knowledge of project implementation/project management.
* I gained my knowledge through 1+ years of direct experience in customer implementation and/or onboarding projects, ideally within a SaaS environment.
* Bonus points if I am working toward a PMP or CAPM certification.
* I’m familiar with Microsoft Office and/or related workspace software.
* I’m exceptional at building and maintaining a professional rapport with both customers and internal stakeholders.
* I have a proven ability to be an active, empathetic listener, with excellent written and verbal communication skills.
* I excel at being a detail-oriented multitasker capable of prioritizing and managing time efficiently and effectively.
* I’m willing to occasionally travel and have a valid passport with no travel restrictions that limit crossing the Canada-USA border.
* I thrive in an agile environment that is constantly changing and encourages team collaboration and communication.
* I love being directly involved in projects and initiatives that offer continued learning and opportunities to express ideas and build leadership skills.
We know imposter syndrome can be real when applying for a new role, but don’t let the confidence gap prevent you from applying for your dream job. Your future self will thank you!
More to love about working at MealSuite:
* We are passionate people that care about others. Our mission is to deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
* We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with impactful tasks that benefit the communities we serve.
* We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup combined with the stability of an established company in a growing industry.
* We take care of our employees too! Here are some benefits we offer:
o Unlimited paid time off – Trust in our employees to build their own balance for rejuvenation.
o Healthcare benefits – Extended health, vision, dental, paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
o Hybrid flexibility – We value collaboration and mentorship both in-office and remotely.
o Work-life balance – Supported by leadership, with over 90% of employees feeling their wellbeing is prioritized.
o An inclusive workplace – Women make up 53% of employees and 58% of leadership roles.
o Participation in our equity program – Share in MealSuite's success as we grow!
o Opportunities for career development and advancement – We support your professional goals.
o Purposeful work with community impact – Over 90% of employees align their personal values with our mission. Learn more at MealSuite.com/Careers.
This role requires working in our office located in Cambridge up to 2 days a week. If you are more than an hour away, apply anyway and we can discuss options!
What’s next?
Apply today with your resume and answers to our questions. We review applications within two weeks and will contact candidates we wish to interview. If delayed, please be patient — we thoroughly review each application.
We are committed to equal opportunity employment. For accommodations during the application process, contact accommodations@mealsuite.com.
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