Job Description
Title: Senior Sales Associate - Edinburgh Boutique
Reports To: Store Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a Senior Sales Associate, you are a key player on the boutique team—combining deep product knowledge, exceptional client service, and leadership presence to support both customer experience and team performance.
Values & Culture
Longchamp embraces five core values:
* Elegance – Providing a refined and polished customer experience
* Authenticity – Acting with honesty and professionalism
* Creativity – Encouraging innovation and fresh thinking
* Quality – Striving for excellence in service and product
* Sustainability – Committing to thoughtful, responsible business practices
Senior Sales Associates lead by example and contribute to a culture of respect, team collaboration, and elevated service.
Job Purpose
To serve as a role model on the sales floor by delivering exceptional client service, meeting and exceeding personal sales goals, and supporting junior staff with day-to-day selling and service standards. The Senior Sales Associate acts as a product expert and clienteling ambassador, helping to drive performance and uphold Longchamp’s luxury values.
Key Responsibilities
Client Service & Sales Leadership
* Deliver world-class service to each client, providing tailored styling advice and storytelling around Longchamp’s heritage and product craftsmanship
* Actively drive personal sales and assist others in achieving team goals
* Support CRM initiatives by cultivating long-term relationships and managing follow-ups
* Resolve client issues with professionalism and sensitivity
Team Mentoring & Support
* Serve as a coach and mentor for junior Sales Associates during floor operations
* Provide peer-to-peer training on product knowledge and selling techniques
* Help reinforce service protocols and team standards, particularly during peak periods
* Support management in daily team briefings and onboarding of new employees
Product & Brand Expertise
* Maintain deep, up-to-date knowledge of collections, materials, and product care
* Stay informed on current fashion trends and competitive market activity
* Share feedback on product performance and customer preferences with leadership
Boutique Operations
* Support store operations including stock handling, delivery processing, and replenishment
* Perform POS transactions with speed and accuracy
* Maintain floor presentation and cleanliness throughout the shift
* Follow all loss prevention and compliance procedures
Skills & Qualifications
* 2–3 years of experience in premium or luxury retail, preferably in a leadership or mentorship role
* Strong customer service and sales acumen
* Advanced product knowledge and presentation ability
* Excellent communication and interpersonal skills
* POS and inventory system proficiency
* Fluent in English; other languages a plus
Person Specification
* Confident, articulate, and client-focused
* Collaborative and supportive of team goals
* Demonstrates a polished and elegant appearance in line with brand standards
* Reliable, proactive, and performance-driven
* Open to feedback, coaching, and personal development
* Available to work flexible hours, including weekends and holidays
Key Performance Indicators (KPIs)
* Personal sales target achievement
* Units per Transaction (UPT) and Average Transaction Value (ATV)
* CRM data capture, client retention, and reactivation
* Team support contribution (e.g. mentoring, shift leadership)
* Client satisfaction and mystery shopper feedback
* Visual compliance and operational excellence
Benefits
· Competitive salary
· Monthly and annual performance bonuses
· Enhanced pension contribution
· Generous holiday allowance after qualifying period
· Private health cover after qualifying period
· Enhanced Maternity, Paternity and adoption pay
· Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.