Social network you want to login/join with:
Customer Service and Operations Associate, stevenage
col-narrow-left
Client:
Augustinus Bader
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
col-wide
Job Description:
We are a global luxury skincare company known for our science-backed products that deliver proven results. Founded with a purpose, we remain deeply committed to innovation, sustainability, and excellence in everything we do. As we continue to grow, our fast-paced environment is rooted in collaboration, kindness, and a family-like culture where everyone's contributions are valued. If you're passionate about beauty and excited to be part of a dynamic, global team - we'd love to hear from you!
Currently, we are seeking to hire a Customer Service & Operations Associate to support our web and customer services by providing customer support to our online visitors via phone and email. As a Customer Service & Operations Associate, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven sales driver and strive to exceed goals. This positon will be based in our London office on a hybrid schedule.
Responsibilities:
* Provide excellent customer service at all touchpoints.
* Communicate with customers via calls, email, Live Chat and social media platforms.
* Placing orders, processing exchanges & refunds, and complaint handling
* Answer all enquiries in a prompt, courteous and efficient manner.
* Collaborative working with Logistics teams, Warehouses, and carriers to ensure the best delivery experience possible.
* Monitor feedback and communicate with customers as required. Use feedback to promote and share customer trends with the Management team and business colleagues.
* Aid with supervising and maintaining the customers' online shopping journey, ensuring imagery, descriptions, FAQs, and content are correct.
* Establish long-term relationships with key customers based on data about their preferences, behaviors, and purchases.
* Assist the customer with the online purchasing journey or from any other partnering retailer.
* Take part in new and current initiatives to drive customer engagement and sales opportunities.
* Daily processing of SO Acknowledge; SO Confirm: SO Dispatch notifications
* Assist with handling the ad-hoc press and gifting dispatch requirements
Experience:
* Proven track record of working within a busy customer support environment.
* Excellent verbal and written skills
* Good numerical skills.
* Competent with Office applications incl. Word/Excel
* Computer literate - confident with learning and navigating around systems/applications
* Strong analytical and problem-solving skills
#J-18808-Ljbffr