* Salary:
£34,500 - £44,850
- Location:
Cambridge
- Country:
UK
- Business Unit:
Cambridge International
- Vacancy Type:
Permanent
- Closing Date:
7 October 2025
Meet the recruiter
Ashley De Los Reyes
Salary: £34,500 - £44,850
Location: Cambridge, Hybrid (2 days per week in the office)
Contract: Permanent, Full-time (35 hours per week)
Make Things Work. Make Things Better. Make a Difference.
Are you someone who thrives on complexity, builds trust through clarity and finds joy in making things work better? This is your opportunity to be at the heart of international education, where your expertise directly supports our clients around the world. If you're curious, collaborative and driven by purpose, this role offers the chance to make a meaningful impact—every single day.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As part of a team in operations, you'll manage a portfolio of clients, providing consultancy and client management that ensures the successful delivery of examination activities and accreditation processes. You'll be the linchpin in ensuring often bespoke, sometimes complex, operational solutions are designed, implemented and delivered to exacting standards and tight deadlines:
* Daily collaboration with other Operations Client Leads to ensure workloads and activities are prioritised and actioned
* Oversight and management of client requests to ensure clear, engaging and timely communication and action on all matters
* Using an innovative and proactive mindset to create value for clients through collaboration with internal stakeholders
About you
Your role will span everything from planning and conducting accreditation quality assurance activities to leading client meetings and supporting change initiatives. You'll be expected to understand and oversee end-to-end operational processes, offer guidance that improves efficiency, and reduce risk through smart, economical solutions. With occasional overseas travel for key events and a growing portfolio of contracts, this is a role that will evolve with the business—and with you.
* Proactive and positive attitude, comfortable with ambiguity, but direct in resolving things
* Stakeholder management and influencing skills
* Ability to engage with big picture strategy and execute detailed process activities
Not sure if your background fits perfectly? Don't let that stop you. While our work may sound specialised, what truly matters is your ability to think critically, communicate clearly, and solve problems with confidence. We're looking for people who are curious, adaptable, and eager to learn and contribute —whether you come from operations, project management, customer services or another sector entirely. If the role excites you, we encourage you to apply. We'll support you to grow into the detail—what you bring is the mindset.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with the closing date set for 7th October. Interviews are scheduled to take place from 20th to 21st October.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.