Overview
We are seeking an experienced Tenancy Support Officer to join a local authority housing service in Warwickshire. This is a fully site-based role, five days per week, requiring regular travel across the Borough. The post holder must be an experienced visiting officer, confident in carrying out tenancy audits and home visits as part of a proactive tenancy sustainment service.
You will provide intensive, person-centred support to tenants with complex needs who are already living in council-owned accommodation. A key part of the role will be undertaking tenancy audits to ensure properties are occupied appropriately, tenancy conditions are being met, and any risks or support needs are identified early. You will develop and deliver individual support plans, helping tenants to sustain their tenancy, live independently, and reduce the risk of tenancy failure.
Working under the general direction of the Housing Services Team Leader, you will collaborate closely with Housing Management, Customer Advice and Support, Revenues, and a wide range of external agencies to deliver a coordinated, multi-agency approach. You will support tenants with income maximisation, money management, and access to benefits, grants, and local services, ensuring a seamless customer journey.
The role also includes providing guidance to a Tenancy Support Assistant, contributing to service development, maintaining accurate records, and supplying performance data when required. You will uphold high standards of customer care, equality, safeguarding, health and safety, and tenant participation in line with council policies and values.
Candidates must have proven experience as a visiting or tenancy support officer, including carrying out tenancy audits and home visits. A full driving licence, access to a vehicle, and valid business insurance are essential. Strong communication, organisation, and partnership-working skills are required.
Responsibilities
* Provide intensive, person-centred tenancy support to tenants with complex needs in council-owned accommodation.
* Carry out tenancy audits and home visits to identify risks, support needs, and ensure tenancy conditions are met.
* Develop and deliver individual support plans to help tenants sustain their tenancy and live independently.
* Collaborate with Housing Management, Customer Advice and Support, Revenues, and external agencies to deliver a coordinated multi-agency approach.
* Support tenants with income maximisation, money management, and access to benefits, grants, and local services.
* Maintain accurate records and supply performance data as required.
* Uphold standards of customer care, equality, safeguarding, health and safety, and tenant participation in line with council policies and values.
* Provide guidance to a Tenancy Support Assistant and contribute to service development.
Qualifications
* Proven experience as a visiting or tenancy support officer, including carrying out tenancy audits and home visits.
* Full driving licence, access to a vehicle, and valid business insurance.
* Strong communication, organisation, and partnership-working skills.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you’re currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
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