Technical Claims Manager – Major & Complex Loss
Remote
£50, – £80,
A senior technical opportunity for an experienced property claims professional to act as the central point of expertise for complex decision-making, technical governance, and high-value loss management. This role focuses on ensuring the accuracy, defensibility, and consistency of technical outcomes across domestic and commercial property claims.
Key Responsibilities
1. Lead technical validation on major and complex losses, ensuring clarity on coverage, liability, causation, and quantum.
2. Set, review and approve reserves on high-value or contentious cases.
3. Manage a personal caseload of complex property claims from instruction through to conclusion.
4. Review surveyor and contractor reports, challenging scopes and repair strategies where required.
5. Undertake occasional site visits to support decision-making and technical validation.
6. Act as the primary technical referral point for surveyors and claims handlers.
7. Conduct technical file reviews and audits, providing recommendations to strengthen quality and consistency.
8. Deliver technical coaching and development sessions to support capability across the wider team.
9. Engage with stakeholders—including insurers, brokers and suppliers—on technical matters and reporting.
10. Support leadership with technical insights, risk trends and management information.
Experience & Requirements
11. Extensive experience handling domestic and commercial property claims, including major and complex loss.
12. Strong technical understanding of policy coverage, liability decisions, causation analysis and quantum assessment.
13. Proven background in loss adjusting or complex technical claims handling.
14. Confident reviewing scopes, estimates and repair methodologies.
15. Professional qualifications such as Dip CILA or Dip CII are preferred or a commitment to continued technical development.
16. Excellent communication, analytical and negotiation skills, with the ability to provide clear and authoritative technical guidance.