We are offering an exciting opportunity to join our Hospital Discharge Team as a Hospital Discharge Assistant within a busy community hospital setting. In this rewarding role, you will play a key part in supporting wards through the implementation of the Optimal Hospital Flow Framework, helping to improve patient flow and enhance the overall hospital journey. Your core purpose will be to facilitate safe, timely, and effective discharges for patients. You will work with individuals presenting with varying levels of complexity, providing tailored support, coordination, and problem‑solving to ensure every patient transitions to the most suitable environment. No matter the challenges that arise, the focus of the role remains constant: enabling safe, appropriate, and well‑planned discharges that support the best outcomes for our patients.
Responsibilities
* Gather information regarding patients' pre‑admission abilities, support systems, and any concerns related to discharge readiness.
* Communicate with Therapy Services to obtain updates on patient progress and support therapy teams as required.
* Liaise with care homes in a timely manner to reassess patients prior to discharge and coordinate relevant arrangements.
* Maintain effective communication with ward managers, the patient flow team, nursing, medical, therapy, social services staff, and ambulance colleagues to support safe and timely discharges.
* Ensure sensitive, personal, and clinical information is handled with tact and confidentiality, using sound judgement regarding information sharing.
* Appropriately notify families and carers of discharge arrangements in a timely manner.
* Support the ward team to facilitate the safe and timely discharge of patients.
* Actively contribute to daily capacity planning by managing and disseminating essential information related to patient discharges, bed states, and flow barriers.
* Collect, record, collate, and report information as directed by the manager regarding key areas relevant to patient flow.
* Finalise transfer arrangements to home or usual place of residence, including transportation bookings and communication with families.
* Ensure all relevant patient information is obtained, recorded, stored, and communicated in accordance with agreed processes.
Language Requirement
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About Aneurin Bevan University Health Board
Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
Benefits and Development
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work‑life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.
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