Are you an experienced and driven After Sales & Service Manager? We need you to lead our service operations within the agricultural machinery sector in Southam. This is a top tier agricultural business sell and service new and used agricultural equipment.
You will be responsible for ensuring exceptional customer support, efficient workshop performance, managing the team and time sheets.
You will be the link between customers, engineers, and the wider business—ensuring that service delivery is professional, timely, and commercially effective.
Coming from a service management background, you will be;
* Oversee the day-to-day running of the service department,
* Manage the service engineers
* Overseeing the diagnostics, servicing, and repairs
* Build and maintain strong customer relationships, ensuring high levels of satisfaction and retention
* Plan and coordinate service schedules, breakdown response, and maintenance contracts
* Monitor performance metrics, KPIs, and profitability of the service function
* Lead, motivate, and develop a team of engineers and support staff
* Work closely with parts and sales departments to ensure seamless service delivery
* Identify opportunities to grow aftersales revenue, including service packages and upgrades
You will have experience in vehicle service management /assistant manager or aftersales role. Agricultural, plant, or heavy equipment preferred but not essential. A strong leader, you will be able to manage the team hours and ensure they complete time sheets and worksheets in a timely fashion.
You will combine commercial awareness with a focus on profitability and customer service, be highly organised with the ability to manage multiple priorities. Strong communication and problem-solving skills, IT literate with experience using service management systems.
We offer a strong focus on training for you, your team and apprentices. A healthy and competitive salary. The opportunity to work with and on leading agricultural machinery brands. A supportive and forward-thinking working environment
For more information or to apply, please click the link and apply to Katie with your CV. I will call you straight back. No need for a cover letter, we can have a chat