Job Overview:
As a Junior Call Centre Support Officer, you will be at the forefront of our client communication, providing exceptional support to ensure smooth campaign operations and customer satisfaction. This role is ideal for someone enthusiastic about customer engagement and keen to develop a career in marketing and call centre operations.
Key Responsibilities:
* Handle incoming and outgoing calls with professionalism and efficiency.
* Support the sales and marketing teams by managing customer enquiries and providing information about campaigns.
* Assist in scheduling and coordinating client appointments or events.
* Record and maintain accurate customer information and interaction logs.
* Identify potential opportunities for client engagement and pass leads to relevant teams.
* Ensure high-quality customer service and brand representation at all times.
Qualifications & Skills:
* Excellent verbal and written communication skills.
* Strong organisational and multitasking abilities.
* Professional and friendly attitude with a customer-focused mindset.
* Ability to work in a fast-paced, target-driven environment.
* Interest in marketing, customer engagement, and call centre operations.
What We Offer:
* Comprehensive training and professional development opportunities.
* Experience working with real marketing campaigns and client projects.
* Supportive and collaborative work environment.
* Opportunity to grow within the company and advance your career.
How to Apply:
If you're enthusiastic, ambitious, and ready to gain hands-on experience in marketing and client engagement, apply today with your CV and start your career as a Junior Call Centre Support Officer
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work authorisation:
* United Kingdom (required)
Location:
* Liverpool L1 0BP (required)
Work Location: In person