Customer Retention Manager - 12-Month Fixed Term Contract Are you a people-first leader who knows how to inspire performance and create exceptional customer experiences? We're looking for a Customer Retention Manager to lead a motivated team that's all about keeping customers happy, loyal, and coming back for more. You'll head up a team of 7 (including two team leaders) in a fast-moving Sales department, focused on helping customers as they reach the end of their finance agreements. As they shift gears to include more proactive, outbound contact-especially in partnership with our dealer network-you'll be at the heart of shaping this exciting new direction. If you're energised by coaching talent, enhancing customer journeys, and making real business impact, this could be your next big move. What You'll Be Doing Lead and inspire a growing retention team-coaching two team leaders and supporting high-performing advisors. Drive strategy across inbound and outbound activity with a focus on delivering smart, personalised customer retention soloutions. Champion the customer, identifying opportunities to improve satisfaction and boost loyalty at a key moment in the customer lifecycle. Collaborate with dealerships and internal teams to ensure a smooth, consistent experience across every touchpoint. Innovate and improve-bring fresh ideas that move the needle on retention results. What We're Looking For Proven leadership experience-especially in managing team leaders or supervisors. A natural coach and mentor with a talent for building high-performing, engaged teams. Ideally, experience in Financial Services or Automotive-but outstanding leadership is what matters most. Comfortable in fast-paced, evolving environments, and experienced in both inbound and outbound customer operations. Customer-obsessed, solution-focused, and ready to roll up your sleeves. Why You'll Love It Here Join a friendly, ambitious team that's serious about making customers feel valued. Shape how we build loyalty and retention at a pivotal point in the customer journey. Enjoy a supportive culture where great ideas and leadership are truly recognized. This is a fixed-term role to start-but there's real potential for long-term opportunities. Ready to lead, inspire, and make a difference? Apply now and take the wheel on your next leadership adventure! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website