Overview
We are seeking to appoint an enthusiastic adaptable candidate to the role of Endoscopy patient pathway Officer to give a high level of administrative support within the Endoscopy Department. The post holder will carry out a range of specified activities in the support of Outpatients Clinics centralised services, providing efficient clinical administrative and clerical support in line with service requirements. The post holder will also provide a quality reception service for all users of the Outpatient-based services and the Trust. The post holder will possess transferable skills in all areas of clinical administrative and clerical functions to enable them to support the patient pathway and to increase resilience across the Clinical Administrative and Clerical services.
Responsibilities
* Booking in of patients attending Endoscopy including: booking all patients onto the computer system, making sure that all patient details are correct; providing patients with the necessary documentation for pre-assessment appointments; adding patients to appropriate Endoscopy waiting lists.
* To aid the nursing staff in relevant non-clinical duties.
* To undertake a full range of administrative duties to meet service delivery priorities and commitments, including filing test results in patient notes and ensuring notes and referrals are available for day case procedures and for pre assessment clinic.
* To respond as appropriate to enquiries from staff, general practices, and the general public; provide non-clinical advice and information.
* Ensure adequate stocks of stationery are maintained and any faulty equipment is reported promptly.
* Follow the policies and procedures of the Endoscopy Department.
* Making waiting lists and clinic appointments on the Electronic Patient Record System.
* To collect urgently requested Medical notes.
* Planning and Organisation: To report any service or performance shortfalls to the Service Manager and work as part of the team to address and resolve any issues.
* Training Responsibilities: To ensure completion of mandatory training and to undertake any additional training as required.
Additional information
* North Mid is part of North Central London integrated care system consisting of NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICSs, we are working closely with partners and our financial and performance objectives are measured at the system level.
* We are a training unit for medical students from UCL and St Georges University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
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