We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantReporting to the Welcome Manager, you'll be part of the Visitor Welcome team. Your role is key in supporting the National Trusts belief in 'Nature, beauty, history. For everyone, forever' and in maintaining its values.This Northumbrian country house and grounds is one of the National Trusts more recent acquisitions. A place of theatre, imagination and fun that brings together a spirit of ambitious programming and events, alongside the drama and spirit of place, that keeps visitors coming back again and again. Seaton Delaval Hall continues to go from strength to strength, having welcomed 146,000 visitors in the last year.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.Most importantly you'll be talking to people, answering any questions they have to make sure they can find everything they need to enjoy their visit. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 29 June 2025 *Internal Applicants only*Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 164781IRC164781Whitley BayFixed Term p/t (22.5 hrs pw to 30/11/26)Ends: Jun 29th 254.1 mi from IsleworthINTERNAL APPLICANTS ONLY PLEASEAs the public face of our property, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Hours: 22.5 hours a weekDuration: Fixed Term Contract until 30 November 2026Interview date: Monday 30th June and Tuesday 1st JulySalary: £12.75 an hourFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Seaton Delaval Hall, Seaton Sluice, Whitley Bay, NE26 4QRCompliance.Eligibility to Work in the UK12.75 per hour