The job in a nutshell
The main purpose of the role will be to provide administrative support to our FMV (Trade) Account Managers and process all types of trade customer sales orders.
Who you will work with
Internal: FMV Account Managers, Customer Services Team, Credit Control, Warehouse Department, Despatch Team, Bond & Export Team, Buying Team and Marketing Team
External: FMV Trade Customers and Suppliers/Producers
What you will do
1. Manage the order email inbox.
2. Key delivery sales orders.
3. Liaise with Account Managers regarding prices and material codes for orders & replacement stock.
4. Liaise with Despatch team regarding delivery.
5. Liaise with Trade customers regarding simple enquiries/queries.
6. Deal with Bonded deliveries, Duty Paid/In Bond CPR releases.
7. Deal with Duty Paid/In Bond into Customer Private Reserve (CPR) orders.
8. Deal with Reservation and Consignment orders.
9. Maintain and take ownership of orders/invoicing in ProcureWizard.
10. Maintain catalogue of available stock on ProcureWizard and other trade portals (working with Account Managers).
11. Key samples FOC orders to customers.
12. Produce reports for Account Managers, including daily order tally, monthly CPR releases, monthly paid/unpaid reserves.
13. Check order releases daily.
14. Raising of debit/ credit notes in the SAP system and resolving of account queries working with the credit control team
15. Liaise with Credit Control re account balances/holds.
What you will bring to the role
16. Proven administration experience.
17. Excellent communication skills both written and verbally, and any other languages are beneficial.
18. Ability to work well under pressure and to tight deadlines.
19. An eye for detail and accuracy.
20. Analytical skills.
21. Previous experience of order processing.
22. The ability to handle complaints and difficult situations in a patient, calm and effective way.
Experience / Achievements
Your Skills, Knowledge and Behaviours
23. Experience of using bespoke systems (SAP is particularly advantageous)
24. Previous working experience in a similar role.
25. Excellent attention to detail with a high level of accuracy.
26. Highly organised with the ability to prioritise accordingly.
27. Ability to build positive working relationships and develop trust with all stakeholders.
28. A pro-active and flexible approach.
29. Excellent problem-solving skills.
30. Highly IT competent, especially with Excel.
31. Ability to communicate effectively with all levels.
32. A basic to intermediate level of wine knowledge.
33. A passion for wine.
Qualifications
34. WSET Level 2 (desirable)
We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
Closing Date: 11th May 2026
N.B. We reserve the right to close a vacancy before the