Overview
Tennial Personnel are seeking a proactive and customer-focused Customer Service Advisor to join our client's team based in Ipswich. This role is offered on a temporary-to-permanent basis, following a successful 12-week probation period.
The position is full-time, 37 hours per week across 5 days, with Monday, Friday, and Saturday as essential working days, plus two additional weekdays (chosen from Tuesday, Wednesday, or Thursday) and one weekday off.
Responsibilities
* Provide outstanding customer service to clients and visitors in person, by phone, and via email.
* Accurately process and maintain customer records and documentation.
* Manage and resolve customer enquiries and complaints in a professional and timely manner.
* Offer clear and accurate information regarding services, policies, and procedures.
* Support departmental operations, including scheduling, administration, and general office tasks.
* Collaborate effectively with team members to achieve service standards and performance targets.
Skills Required
* Excellent communication and interpersonal abilities.
* Calm, professional approach when working under pressure.
* Strong organisational skills with keen attention to detail.
* Capable of working both independently and collaboratively within a team.
Qualifications Required
* Previous experience in a customer service or administration role (face to face, telephone or office based).
* Basic IT proficiency, including Microsoft Office.
* GCSE'S (or equivalent) in English and Maths preferred.
Keywords: Customer Service, Administration, Office
#J-18808-Ljbffr