Overview
Join to apply for the Service and Sales Assistant role at Yugo
Location: UK-London
* 25 hours per week
* Monday, Wednesday & Friday (can be flexible)
* Central London (Wembley area)
* £18,005 per annum
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of London.
As the Sales & Service Associate, youll be the first port of call for our residents and visitors and use your customer service experience to handle queries with empathy and professionalism. You will also play a key role in our sales and marketing plans, keep our student database up to date and organise inclusive student events for our residents.
Responsibilities
* Provide a friendly and professional customer service to students living in the residences
* Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
* Get involved in sales and marketing activity to ensure the residences are full and all marketing channels are utilised
* Follow and implement all operating procedures
* Ensure the safety and welfare of all residents is maintained
* Organise and communicate social events for residents
* Manage health and safety responsibilities as set out in the Health and Safety at Work Etc. Act 1974
Qualifications
* Great customer service and communication skills, engaging with people at all levels
* Personable with a genuine passion for engaging with people
* Proactive with strong problem-solving skills
* Organised and able to manage multiple tasks
* Good working knowledge of MS packages
* Resilience and adaptability with cultural diversity awareness
Preferred
* Willingness to undertake Carbon Literacy training (as part of Pillars of the brand)
Benefits
* Competitive salary with annual discretionary bonus
* 5 weeks annual leave
* Additional "YuDay" paid day off per year for wellness
* Subsidised health care and employee assistance program
* Cycle to work scheme
* Social events and more
Min / Max Salary
GBP £18,005.00/Yr.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Hospitality
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