Head of Soft FM – Addenbrookes Hospital
Salary: Competitive from £65,000 + excellent benefits
Contract Type: Full‑time, Permanent
Be the driving force behind safer, smarter, more sustainable healthcare services.
Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non‑Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.
This is a senior leadership role with real influence — responsible for ensuring that non‑food services are delivered efficiently, safely, and compassionately to support world‑class patient care. You’ll shape strategy, drive innovation, and inspire a high‑performing team in one of the UK’s most complex and rewarding operational environments.
What You’ll Do
* Lead and innovate – Design and deliver a high‑performing Non‑Food Service Delivery Model across multiple operational teams.
* Champion quality and compliance – Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
* Inspire and empower teams – Build, motivate, and develop multi‑disciplinary teams to deliver service excellence and operational resilience.
* Drive performance and efficiency – Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
* Collaborate at every level – Partner with clinical and operational leaders to align non‑food services with wider healthcare objectives.
* Lead transformation – Support mobilisation, process redesign, and digital innovation projects across the estate.
* Deliver commercial results – Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.
What We’re Looking For
You’re a proven operational leader with a track record of success in large‑scale facilities or healthcare environments. You know how to balance strategic vision with hands‑on leadership and thrive in fast‑paced, complex settings.
Essential experience and skills
* 5+ years’ experience leading multi‑disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
* Strong knowledge of NHS or healthcare standards.
* Excellent people leadership and coaching skills.
* Commercially astute, with the ability to deliver high‑quality services within budget.
* Confident in change management, transformation projects, and stakeholder engagement.
* Passionate about service excellence, sustainability, and patient experience.
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