Production Administrator
We are currently recruiting for a really exciting new role for one of our prestigious client’s based in Central Birmingham. This role will be a customer focused administration role. You will be based on the factory shop floor reporting directly into the production manager. You will be an integral part of the team liaison between the client and internal managers. Your role will be to report on the progression of orders for the clients. Your main purpose of the role is to monitor and drive forward the progression of jobs to deliver a timely and effective service. This will be a temporary to permanent role for the right candidate.
General Duties
Speaking to clients and customers in regards status of there orders via phone or email
Produce and maintain monthly KPI reports to track performance, progress, and key metrics
Monitor workflow and ensure all jobs are progressing according to plan
Reporting into the production manager with any issues or possible delays and offering resolutions
Liaising with line managers daily to see current status with orders and update clients
Updating the information on to the inhouse system
Chase any outstanding parts
Update schedules on the systems
Monitoring and driving all of the jobs forward
Make sure every order is delivered effectively and in a timely manner
Resolve or offer any solutions if required
Achieve the inhouse targets & KPI’S that are set daily and weekly
Skills and Experience needed
You must have a minimum of 2 years experience working in a similar environment or role
Have excellent customer service and communication skills as speaking to prestigious clients
Have exceptional organisational skills and be able to stay calm under pressure
Must be able to articulate yourself well under pressure
Have to ability to think on your feet and offer the customer cost saving solutions
Hours of work will be Monday – Thursday 8.00am – 4.45pm – Friday 8.00am – 1.30pm – 38 hours a week
If you are available immediately and have the relevant skill set and experience please apply on line in first instance