The Presales Service Architect is responsible for providing expert technical and service input, service design and bid support across the company's telecoms and digital infrastructure portfolio. Operating as a subject matter expert,, the role supports the sales and commercial teams in translating customer requirements into deliverable, costed, and compelling Services, in alignment with company strategy. Key Responsibilities: Service Development and Bid Support Support Sales and Operations in scoping Services that include optical technology, design, deployment and support (monitoring and maintenance) elements. Support the development of technical Services across fixed-line, terrestrial and subsea, and associated data centre environment projects. As Presales Service Architect, you will: Own and oversee design, deployment and support (monitoring and maintenance) proposals. Support the creation of technical and service input for Tenders, RFPs, proposals. Support the Commercial Team, ensuring Services are viable, scalable and cost-effective. Collaborate with Engineering, Project Management and Operations teams to validate and refine service components. Customer & Sales Engagement Help qualify opportunities as go/no go with Sales, considering input from Operations and Legal when necessary. Work directly with the Sales and Commercial Teams to understand customer needs and develop tailored Services. Participate in customer meetings, presentations, and workshops to represent Engineering and Delivery capability. Act as a trusted advisor during the pre-sales process, balancing customer requirements with commercial and delivery constraints, ensuring the outcome is mutually beneficial to the customer and Indigo. Contribute to strategic account planning. Design & Delivery Alignment Ensure proposed Services align with internal capabilities and delivery frameworks. Liaise with internal subject matter experts and delivery leads to obtain accurate input for costing, timelines and resourcing. Secure and maintain the required technical and service certifications required by the business. Translate customer and commercial requirements into clear internal design briefs and handover documentation as part of transition from Sales to Operations. Create supporting resourcing model to maximise efficiency and gross margin. Commercial & Strategic Support Contribute to the development of the Service catalogue, standardised Service templates and design approaches. Maintain knowledge of market trends, technology developments, and competitor offerings within telecoms infrastructure. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About You Skills & Competencies Projects and IT Service Management experience, including Deployment, Monitoring and Maintenance Services. Proven track record of success working within a sales and pre-sales environment Proven experience in Presales, Services Architecture and Technical roles, within Telecoms or related digital infrastructure. Strong technical, design, deployment and support service knowledge across one or more of the following areas: terrestrial and subsea optical networking, including a strong datacentre knowledge specifically as it relates to fibre termination in the data centres. Excellent communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences. Demonstrated experience producing high-quality documentation, proposals, presentations and technical and service responses. Commercially aware, with a good understanding of return on investment (ROI), cost modelling (P&L), delivery risk, and contractual frameworks. Collaborative, adaptable, and delivery-focused mindset. Familiarity with ITIL and ISO27001. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About Us At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button