ABOUT US Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year. Our Brands: Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Pimlico Plumbers London Greensleeves Lawn Care Dream Doors: Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands, Neighborly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses. PURPOSE OF THE ROLE As Driver & Operations Assistant, you will have responsibility for receiving, inspecting and delivery goods to customers’ homes. You will be supporting the installation teams handling materials and providing hand on assistance where required. You will also carry out other general duties to support the showroom operation. KEY RESPONSIBILITIES Checking in goods against purchase orders, inspecting materials for damage and reporting if found to enable re-order if required in a timely fashion. Ensuring each individual item and ancillary products are picked in accordance with the individual customers survey list & fitters pack. Loading & unloading the van of the materials for order/into the customers’ home on the day of the installation. Collecting and disposing of waste from completed installations. Putting out A-board signs and assisting with leafleting in and around the vicinity of the customers premises. Collecting materials and sundries from wholesalers as required. Assisting fitter with fits e.g., lifting worktops, preparing doors with hinges and handles etc. Liaising with customers in their homes, supporting the installation process and ensuring a seamless and positive customer journey. Cleaning customer kitchens post fit (dust, waste removal etc.) Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy. Working as a part of a small team, helping in all departments as business dictates. Manual handing, in line with manual handling guidelines. This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role. EXPERIENCE: · Previous similar experience advantageous. · DIY understanding (using basic tools i.e., screwdriver, drills etc.). SKILLS / KNOWLEDGE: · IT literate (Microsoft Office/CRM) · Full UK Driving Licence (clean) · Driving experience (ideally utilising a long wheelbase van) · Excellent communication skills and customer service knowledge · Ability to work independently, identify challenges and be solution focused. BEHAVIOURS · Resilient · Customer and Sales focused · Open & Clear communicator · Organised · Self-Motivated & Hardworking · Problem Solver · Proactive & hands-on · Willingness to learn WHAT WE CAN OFFER · Competitive salary · Comprehensive training and support from us · A collaborative and supportive team environment INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. Brand: DDR UK Dream Doors