Job Title: Housing Options Officer
Location: Ashford, Kent, TN23
Salary: £26,685 to £29,079 pa
Job Type: Permanent, Full time - 37 Hours Per Week
Closing Date: 20th August2025
About the Role:
Make a Real Difference in People's Lives
Are you passionate about helping people find safe, secure housing? Do you thrive in a fast-paced, customer-focused environment?
In this role you will be the first point of contact for residents in housing need. This is a vital role where you will be providing support to the Housing Options teams in allocating new cases and identifying emergencies for immediate action.
Your day to day:
* Supporting the Housing Options and Lettings Teams in preventing homelessness and promoting housing stability.
* Be the first point of contact for housing enquiries via phone, email, and in person
* Triage and allocate new cases to Housing Options Officers, identifying emergencies for immediate action
* Providing comprehensive advice on housing options, homelessness legislation, and the Council's lettings policy
* Maintaining accurate records and case notes to support legal decisions and service coordination
About you:
In order to be competent in this role it is essential that you have experience...