Job Title
Supervisor
Store
Bob and Berts Portstewart
Job Type
Full-time/Part-time (requires weekend/early morning flexibility)
Age Requirement
Applicants must be older than 18 years old.
Job Purpose
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the manager on duty, supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
Operational Leadership
* Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
* Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
* Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
* Enforce company policies, safety procedures, and health regulations.
Staff Training & Supervision
* Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
* Motivate the team to maintain high energy and provide friendly, “nothing is too much trouble” service.
* Assist in creating employee rotas and ensuring adequate coverage for shifts.
Customer Service & Product Quality
* Act as the primary point of contact for resolving customer queries and complaints promptly.
* Uphold quality standards for all coffee beverages, food, and products served.
* Foster a welcoming and inclusive environment for all guests.
* Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
* Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
* Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
* Experience: Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
* Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
* Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
* Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
* Technical: Experience with POS systems and basic math skills for cash management.
* Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
* Ability to stand and walk for long periods (up to 8 hours).
* Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
* Eligibility to work in the UK.
Benefits
* 50% staff card to use on shift and with friends & family.
* Unlimited free hot drinks.
* Free cake on your birthday.
* Enhanced family friendly policies.
* Length of service recognition.
* Company pension.
* Opportunities to grow your career.
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