Montcalm Mayfair
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its
Grade II-listed building on the cusp of Park Lane has been sensitively
refreshed by architects Holland Harvey. Interiors are being rejuvenated by
Studio Mica and Studio Est. We have added a new signature restaurant helmed by
a world-famous chef, alongside a dapper lounge and bar. Communal areas,
bedrooms and suites have all been artfully redesigned; our spa and Grand
Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm
Mayfair is a five-star hotel set on a historic crescent that sits proudly at
the top of Park Lane, steps from Hyde Park and the West End, with a toe in
Marylebone, bringing a fresh, holistic hospitality approach to London luxury.
The respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an
internationally-acclaimed chef.
Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution,
and potential.
* Generous holiday allowance, starting at 28 days (including
bank holidays) and increasing with service—supporting your life beyond work.
* Paid birthday leave, so you can celebrate your special day
your way.
* We celebrate life’s milestones with you, offering generous
gifts and financial support for special occasions such as weddings and the
arrival of a new baby.
* Comprehensive wellbeing support, including free access to
our Employee Assistance Programme provided by Hospitality Action, offering
confidential support, wellbeing resources, and free legal advice.
* Tailored wellbeing experiences, from yoga sessions and life
coaching to wellbeing workshops designed to support both mind and body.
* Cashback healthcare plan, covering dental, optical,
physiotherapy, and alternative treatments—helping you stay at your best.
* Cycle to Work scheme, supporting a healthier and more
sustainable lifestyle.
* Preferential gym membership rates, helping you maintain your
health and vitality.
* Continuous learning and development opportunities, from
hands-on training to leadership masterclasses—empowering your career growth.
* Paid volunteering day, giving you the opportunity to support
a charity close to your heart.
* Employee referral programme, rewarding you for bringing
great talent into our teams.
* Complimentary meals on duty in our team restaurant.
* Exclusive room rate discounts across the Montcalm
Collection.
* International hotel discounts through Marriott Bonvoy,
giving you access to exceptional global experiences.
* City-wide discounts and perks, with savings across retail,
entertainment, essential services, fashion, and more.
* Recognition programmes, including vouchers and curated
rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events, bringing our
teams together to connect and celebrate in style.
Overview
The Assistant Night Manager supports the Night Manager in
overseeing all hotel operations during the night shift, ensuring exceptional
guest service, safety, and operational excellence. Acting as a key point of
contact for both guests and team members, this role plays a vital part in
delivering a seamless overnight experience.
With a hands-on approach, the Assistant Night Manager
assists in supervising the night team, resolving guest concerns, and ensuring
all nightly procedures, including audits and reporting, are completed
accurately. This position requires strong attention to detail, initiative, and
a commitment to always upholding Montcalm Collection’s luxury standards.
Responsibilities
* The Assistant Night Manager supports the leadership of the
night shift team across Front Office, Housekeeping, Security, and Food and
Beverage, ensuring smooth and efficient overnight operations.
* They act as a key point of contact for guests, delivering
warm, professional, and personalised service, while assisting with check-ins,
check-outs, and all overnight guest requests with efficiency and discretion.
* They are responsible for handling guest queries and concerns
promptly, escalating more complex matters to the Night Manager when necessary.
The role includes supporting the coordination of VIP arrivals, late check-ins,
and early departures, ensuring all special requirements are met to the highest
standard.
* The Assistant Night Manager contributes to the completion of
nightly audit procedures, ensuring accuracy in financial reporting and system
updates, while monitoring room availability and ensuring all guest information
is recorded correctly. They ensure the Front Desk remains fully operational and
guest-focused throughout the shift.
* Maintaining safety and security is a key aspect of the role,
including carrying out regular property checks, supporting the implementation
of hotel security procedures, and responding appropriately to any incidents.
The Assistant Night Manager also assists in preparing detailed shift reports
and handovers for the morning management team.
* Close coordination with Housekeeping and Maintenance teams
is essential to ensure the hotel is fully prepared for the day ahead. The role
requires adherence to all operational procedures, health and safety standards,
and data protection policies.
* In addition, the Assistant Night Manager provides guidance
and support to night team members, fostering a positive and collaborative
working environment. They are expected to step in and lead the shift in the
absence of the Night Manager, demonstrating confidence, professionalism, and
sound decision-making.
* They uphold Montcalm Collection’s standards of service,
professionalism, and discretion in all interactions, support the training and
development of team members, and respond effectively to emergencies in line
with hotel procedures, including fire evacuation protocols.
This job description sets out the main responsibilities
related to the role at Montcalm Collection. It is not intended to be
exhaustive, and duties may be varied from time to time as required by
management to meet the needs of the business.
Skills
* Previous experience within Front Office operations, ideally
within a luxury or upscale hotel environment.
* Experience in a supervisory or senior team member role, with
exposure to night shifts considered an advantage.
* Familiarity with Opera PMS or similar hotel management
systems.
* Good understanding of financial procedures, with the ability
to support nightly audit processes accurately.
* Strong organisational skills and attention to detail,
ensuring accuracy in guest records and reporting.
* Confident communication skills, with the ability to interact
professionally with guests and colleagues.
* Ability to remain calm under pressure and resolve guest
concerns effectively.
* Fluent English is essential; additional languages are highly
desirable.
Working Conditions
* Full-time position with overnight shifts.
* Flexibility required to work weekends and bank holidays.
* Role involves extended periods of standing and walking.
* Regular interaction with guests during late-night and
early-morning hours.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.