1. AWARD-WINNING CLOUD SERVICES BUSINESS
2. CENTRALLY LOCATED WITH HYBRID WORKING
About Our Client
This organisation is a well-established company within the technology and telecoms sector, known for its commitment to innovation and customer satisfaction. As a mid-sized business, it offers a collaborative environment where employees can make a tangible impact.
Job Description
3. Act as the primary technical point of contact for assigned clients, ensuring their needs are met efficiently.
4. Collaborate with sales and technical teams to deliver tailored solutions for customers.
5. Provide technical guidance and support during the onboarding process for new clients.
6. Regularly review customer systems to identify potential improvements or upgrades.
7. Resolve technical issues promptly, ensuring minimal disruption to the client's operations.
8. Prepare and deliver technical presentations and reports to both internal and external stakeholders.
9. Maintain a strong understanding of the company's product and service offerings to ensure accurate client advice.
10. Build and nurture long-term relationships with key clients to drive customer satisfaction and retention.
The Successful Applicant
A successful Technical Account Manager should have:
11. A background in a technical or sales role within for an MSP or VAR and strong understanding of IaaS, SaaS, BaaS alongside MS Azure
12. Proven ability to manage multiple client accounts and deliver high levels of customer service.
13. Excellent problem-solving skills and a proactive approach to resolving technical challenges.
14. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
15. Experience working collaboratively with cross-functional teams.
What's on Offer
16. A competitive salary of £40000-£45000, plus performance-based bonus.
17. Opportunities for career progression within the technology and telecoms industry.
18. Generous holiday allowance to support work-life balance.
19. A permanent role based in Birmingham, with a supportive and collaborative work environment.
If you are looking for a challenging yet rewarding opportunity as a Technical Account Manager, we encourage you to apply today.