Job Title: Service Designer E
Contract Length: 6 months (with potential extension)
Location: Leeds, Wellington Place - Hybrid (2 days in office)
Pay Rate/Salary: Competitive
About this opportunity
We are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You'll play a key role in creating seamless experiences for colleagues, building advocacy, and driving engagement with the Platform Change Framework (PCF).
You'll love your craft and enjoy sharing your knowledge with others-whether it's advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice.
What it'll be your role to do
Work confidently within agile teams to uncover priorities, map journeys, visualise outcomes, and define scope.
Shape changes to the PCF by balancing colleague and customer needs with market insight, considering different personas and their "jobs to be done.
Attend workshops and stakeholder discussions, ensuring business context, needs, and risks are well understood and decisions are informed.
Communicate with colleagues and stakeholders, managing expectations and incorporating multiple perspectives when defining solutions.
Support research and document current and future state services.
Make strong design decisions, challenge constraints, and ensure the user perspective is central.
Take ownership of your own development and collaborate closely with other designers, product owners, and engineers.
Actively contribute to the design community to share knowledge, generate ideas, and embed design principles across products, services, and customer journeys.What you'll need
Solid experience as a Service Designer, ideally in a large, complex, regulated organisation with exposure to technology teams.
Expertise in craft skills such as personas, service blueprints, customer journey mapping, customer lifecycle management, and storytelling.
Ability to work collaboratively as part of a design team while taking ownership of your outputs.
Confidence presenting work to stakeholders and providing constructive challenge when appropriate.
A proactive, driven, and innovative approach, with strong relationship-building and problem-solving skills.
Calmness and resilience under pressure, with the ability to anticipate risks and respond to emerging priorities.
Excellent communication skills, capable of engaging senior, technical, and non-technical audiences.
Experience with research and design thinking methods.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive