Operations Director (SaaS) — Fully Remote (UK)
Package: £80,000–£90,000 base + performance bonus
Location: Fully remote within the UK/EU (occasional travel for quarterly offsites)
Reports to: CEO (exec team member)
We are looking to recruit an experienced, commercially savvy Operations Director to own four mission-critical areas of my clients SaaS business. You will be hands-on with systems and integrations (including hardware connectivity), convert data into action, scale processes to ensure customer satisfaction.
The Operations Director will play a key role in shaping the company’s growth strategy, improving processes, and ensuring a seamless link between commercial objectives and day-to-day delivery.
The role:
* Lead the day-to-day operations of the business, ensuring efficiency, quality, and compliance
* Design and implement operational strategies, processes, and policies to support business growth
* Oversee business-critical functions such as systems, customer delivery, supply chain, finance operations, and compliance
* Analyse operational performance and provide regular reporting on KPIs, risks, and opportunities to the leadership team
* Lead on systems and process improvements, including integrations and automation
* Manage relationships with suppliers, partners, and key stakeholders
* Drive a culture of accountability, continuous improvement, and customer excellence across teams
* Support the CEO/Board in long-term strategic planning, forecasting, and investment decisions
* Ensure health & safety, regulatory compliance, and risk management across the business
* Lead and inspire cross-functional teams, developing talent and embedding best practice
The candidate:
* Proven experience as an Operations Director, Head of Operations, or senior operational leadership role
* Strong commercial awareness with the ability to analyse data and drive decisions based on insight
* Track record of leading teams and implementing scalable systems and processes
* Technically confident: able to oversee business systems, integrations, and hardware/software linkages where required
* Excellent leadership, communication, and stakeholder management skills
* Strong problem-solving ability and hands-on approach to delivering solutions
* Resilient, adaptable, and experienced in working in fast-paced, high-growth businesses
Interested? Please click ‘apply’ today!
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