Overview
Amazon’s Network Operation Center (NOC) is the central command and control hub for transportation execution across Amazon’s global network. It manages inbound scheduling, missing inbound (MFI), 3‑party pickups, vendor returns, and invoice scanning for multiple regions, including India, South Africa, UAE, KSA, EGY, Turkey, Australia, Japan, Singapore, Brazil, and Mexico. The NOC ensures timely pickup and delivery of freight, resolves exceptions, and drives continuous improvement through data analysis and process automation.
Key Responsibilities
* Facilitate real‑time information flow between vendors, sellers, carriers, category managers, and fulfillment centers.
* Coordinate inbound logistics, including appointment scheduling, trucking arrival, and freight unloading at fulfillment centers.
* Triage and resolve any exceptions or operational issues that impact vendor/seller experience or business continuity.
* Research and query internal tools to provide timely, data‑driven resolutions.
* Identify trends in network exceptions and recommend or implement process improvements.
* Communicate clear and concise updates to all stakeholders.
Qualifications
* Bachelor’s degree (or equivalent) in any field from a recognized university.
* Strong written and verbal communication skills in English.
* Basic understanding of logistics operations and vendor management.
* Analytical mindset with the ability to notice trends and drive customer experience improvements.
* Clear, concise communication with internal and external stakeholders.
Preferred Qualifications
* Experience working in a transportation or logistics support role.
* Familiarity with Amazon internal tools and processes.
* Proactive mindset to ideate and execute process changes.
About the Team
NOC Inbound Team owns the end‑to‑end execution of vendor/seller shipment inbounding, including appointment scheduling, prioritization, scheduling modification, and other related processes across India and other key fulfillment centers.
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Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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