Company Description
Dumfries and Galloway Council is responsible for delivering a wide range of local authority services to nearly 149,000 residents in both urban and rural areas of the region. The Council also plays a significant role in the Dumfries and Galloway Community Planning Partnership, collaborating with various partners to enhance the quality of life in the region. Our mission is to make Dumfries and Galloway the best place to live, learn, work, visit, and grow.
Role Description
This is a full-time hybrid role for a Trainee Support Technician based in Dumfries, with some work-from-home flexibility. The Trainee Support Technician will assist in providing technical support and troubleshooting for software and hardware issues. Daily tasks will include diagnosing and resolving technical issues, maintaining IT infrastructure, and communicating effectively with team members and users to ensure smooth operations. Additional responsibilities may include documenting technical procedures and participating in training sessions.
Skills
* Technical Support and Troubleshooting skills
* Knowledge of Information Technology and Software
* Strong communication skills
* Ability to work both independently and collaboratively
* Willingness to learn
* Experience in IT support is desirsble
* Attention to detail and strong problem-solving abilities