IT Support Trainee (Apprentice)
Competitive plus bonus
Slough / Heathrow Approach, UK
Permanent, Full Time
Are you passionate about technology and eager to kick-start your career in IT? Join our dynamic End User Services team at Heathrow Approach and embark on an exciting journey!
As part of this team, you'll play a vital role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives.
Please note: This is a full-time position based at our Heathrow Approach (SL3 8QY) offices. The successful candidate will enrol in an ICT Level 3 Apprenticeship lasting approximately 15 months.
What will you be doing?
As an IT Support Trainee, your day-to-day responsibilities will include:
1. Receiving and managing service requests following established procedures.
2. Assessing the impact of issues and maintaining effective communication with customers.
3. Efficiently assigning and prioritising service requests.
4. Logging incidents and service requests, maintaining accurate records.
5. Identifying and classifying incident types and service disruptions.