Job description: Aim of Role: Working as part of a motivated team, you will provide constant levels of excellent service and customer relations to all guests. With a friendly, professional, and outgoing personality, you will help to drive sales within the F&B areas of the operation. Duties and Responsibilities: DELIVERING EXCEPTIONAL SERVICE: · Welcome guests in a warm and friendly manner and be able to interact with Children and Adults alike. · Be approachable and friendly at all times to guests and maintain a comfortable and welcoming atmosphere in the restaurants. · Be proficient at all service styles including wine, tray and table service. · To maintain the highest levels of personal presentation and hygiene. · Take and deliver customer orders, consistently demonstrating high levels of customer service. · Prepare set ups for tables and/or rooms to standard ready for our guests · Manage guest queries in a timely, efficient and professional manner at all times · Up-sell with latest departmental incentives and understand our guest needs · Report any lost property immediately and follow correct procedure CONTINUOUS IMPROVEMENT: · Comply with hotel security, fire regulations, health and safety legislation and local licensing laws · Able to work in all areas of F&B including Restaurant, Room Service and C&E. · Follow cash handling procedures at all times · Strive to achieve departmental targets. · Maintain and check all equipment regularly and report any defects · Report any defects or damage immediately and ensure it is correctly logged · Ensure all equipment and chemicals are used correctly and to manufacturer’s instructions · Be responsible for own development in the Workplace · Attend any training as and when required including Health and Safety CARE AND CONSIDERATION FOR OTHERS · Assist other departments wherever necessary and maintain good working relationships · Ensure cleanliness of all work areas at all times before, during and after shift · Adhere to personal appearance standards at all times · Help colleagues should they require assistance · Treat all colleagues with respect · Maintain a clean, tidy and safe working environment · Ensure all keys are kept secure whilst on shift · To report any suspicious behaviour GOING THE EXTRA MILE: · Complete any other reasonable task when requested to do so by Supervisors and Management · Look for any inconveniences to our guests and act upon them · Always look for ways to go the extra mile with all of our guests · Identify sales leads during guest discussions and feedback to hotel sales manager · Show personal initiative when dealing with guests to help generate “Wow” moments during the stay · Be a key face and character in the hotel animating your department and guest experiences · Be an ambassador for Luxury Family Hotels Reporting To: F&B Supervisor and F&B Manager