Overview
An opportunity has arisen for highly motivated and enthusiastic Community Receptionsists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Hillingdon.
Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi-disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Responsibilities
* Act as the first point of contact for service users and direct them to the appropriate member of the multi-disciplinary team.
* Provide a professional, non-judgemental, confidential welcome to patients of all ages, including teenagers, and promote access to sexual health services for young people.
* Use excellent telephone and IT skills to support service delivery and patient administration.
* Work independently using your own initiative while contributing as a strong team member.
* Participate in training for IT systems and contraception/sexual health processes as required.
* May cover clinics at Ealing, Harrow and Hillingdon as needed.
Qualifications and skills
* Excellent interpersonal skills and ability to provide a positive patient experience.
* Strong telephone and IT skills; willingness to learn and use IT systems.
* Ability to work evenings (one to two days a week) and cover regional clinics as required.
About LNWH
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
Hospitals and services
We run major acute services at:
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
* St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To view the main responsibility, please see the attached the Job Description and Person Specification.
This advert closes on Friday 5 Sep 2025
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