Overview
Profit Protection Manager – The Works Stores Ltd
Location: Hybrid – 1-2 days at our Support Centre in Coleshill, Birmingham. Plus travel to stores as required.
Become a Profit Protection Manager. The Profit Protection Manager is responsible for minimising financial losses across the organisation by leading the development and implementation of strategies to prevent theft, fraud, and operational inefficiencies. This role acts as the business lead and face of profit protection, working cross-functionally with Retail, People, and other departments to drive a culture of accountability, compliance, and continuous improvement. Some travel to stores for stock counts and training is required.
Your Mission
Risk Assessment & Mitigation
* Identify financial risks and vulnerabilities across the business (including stores and distribution centres), including stock and cash loss, fraud, and process failures.
* Set financial risk targets and lead the approach to prevention and mitigation.
* Develop and maintain a risk matrix of stores using internal and external data to inform targeted actions.
Loss Prevention Strategy
* Design and implement company-wide strategies to prevent theft, fraud, and other financial losses.
* Collaborate with Retail and People teams to ensure effective execution of loss prevention actions and initiatives.
Policy Development
* Create and enforce profit protection policies and procedures at the company level.
* Develop incident response matrices and ensure alignment with field-level policies through collaboration with Retail and People teams.
Training & Awareness
* Provide data insights and guidelines to support Retail-led training and communications.
* Stay abreast of industry trends and emerging risks to inform training content.
* Support the delivery of regular training sessions and awareness programmes on loss prevention.
Reporting & Analytics
* Lead reporting against financial targets and track performance of loss prevention strategies.
* Provide risk area insights and support incident-based reporting.
* Collaborate with Retail and Ops to ensure that they investigate flagged incidents and conduct investigations where required.
* Work with IT teams to develop and maintain cohesive, effective and simple reporting/dashboards.
* Keep the CFO, operational board and Audit Committee up to date with strategy & results.
Compliance & Governance
* Ensure compliance with relevant laws and regulations related to loss prevention.
* Lead monthly governance meetings with key stakeholders including H&S and People Partners.
Security & Fraud Detection
* Support Retail team where required to implement technology and tools to support strategy.
* Utilise data analytics and fraud detection software to monitor and flag suspicious activities.
* Support the development of internal controls and staff training on fraud awareness.
Inventory Management
* Define stock count strategies and audit frequencies. Own relationship with third party stock to support in execution of stock counts.
* Communicate requirements to retail and distribution centre teams to ensure effective training and communications around stock counts.
* Attend stock counts to ensure effective counts across the estate, utilise lessons learnt from early counts to improve delivery of future counts.
* Follow up stock take results to understand actions to reduce stock loss.
Health & Safety
* Collaborate with Retail to support strategies for colleague safety (e.g. body-worn cameras, lone working devices).
Qualifications & Skills
* Proven experience in profit protection, loss prevention, or risk management within a retail or multi-site environment.
* Strong analytical skills with the ability to interpret complex data and drive actionable insights.
* Excellent stakeholder management and cross-functional collaboration skills.
* Knowledge of compliance, health & safety, and fraud detection technologies.
* Experience in policy development and training delivery is desirable.
* Attention to detail and a self-starter mentality with initiative and passion to drive results.
* Teamwork, collaboration, and the ability to build strong relationships across functions.
Being a great leader
* Align goals with values; ensure the team’s goals connect to the company’s purpose.
* Clear communication and regular check-ins with the team.
* Lead by example and provide constructive feedback.
* Empower your team and resolve conflicts fairly.
* Foster empathy and support colleagues’ development and well-being.
Perks and benefits include a 25% colleague discount, MyWorks discounts, enhanced family leave, 33 days holiday (plus purchase option), training and development opportunities, Wagestream, share scheme, 24/7 support, healthcare-related benefits, and other provisions.
Our Purpose and Values
To inspire reading, learning, creativity and play. We are Crafty, Caring, Can-do. We listen. We care. We welcome flexible working and reasonable adjustments; if you need adjustments for an interview, let us know in your application.
We don’t just sell products. We inspire reading, learning, creativity and play. Time Well Spent. It All Starts With You.
We are open to discussions around working hours and flexible working where possible.
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