Helpdesk Administrator – Temp to Perm – £38,000 per annum Location: Croydon Hours: Monday to Friday, 08:00 AM – 05:00 PM Are you an experienced Helpdesk Administrator ready for your next opportunity? If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you. We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Croydon. This is a Temp to Perm opportunity, offering a salary of £38,000 per annum. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately. Key Responsibilities: Act as the first point of contact for client queries and engineer coordination Schedule appointments and allocate jobs using internal scheduling systems Raise Purchase Orders and arrange parts or services for engineers Create, process, and manage quotes with precision and accuracy Liaise with supervisors to arrange engineer coverage and shift planning Maintain accurate records by scanning, filing, and uploading documents Manage incoming and outgoing communications via phone and email Open and close jobs within the internal system, ensuring up-to-date tracking Support the engineer call-out rota and assist with ad hoc administrative duties ✅ Requirements: Previous experience in a Facilities Management helpdesk or administrative role Understanding of finance processes including raising quotes and POs Strong IT skills and the ability to adapt to internal systems quickly Excellent organizational skills with strong attention to detail Confident communicator with a proactive and solution-focused mindset Ability to multitask and prioritise workload effectively in a busy environment What’s In It For You? Competitive salary of £38,000 per annum Temp to Perm opportunity with long-term career potential Work for a respected name in the Facilities Management industry Join a supportive and friendly team in a key administrative role Interested? Send your CV to Abbie at CBW Staffing Solutions today to apply or for more information. We look forward to hearing from you soon