Overview
Contract Type: Permanent
Role Type: Employment
Hours: Full or Part time
Application deadline: Wednesday, May 20, 2026 - 00:00
Based: Redcar Cleveland
Salary: £34,418 Per Annum
Salary Type: Fixed Salary
Location: Teesside
Role description: Officer
Teesside Mind is seeking an experienced and committed individual to join our team as a Safe Haven Team Lead. This role is central to the delivery of Redcar Safe Haven, a newly established service offering a compassionate community-based alternative to complement NHS crisis support.
Operating during evenings and weekends, the Safe Haven provides a non-clinical, welcoming environment for individuals experiencing mental health crisis or emotional distress. The service is staffed by a multidisciplinary team including mental health practitioners and peer workers.
Responsibilities
* Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
* Coordinate referrals and enquiries, ensuring timely and appropriate responses.
* Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
* Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
* Ensure the environment remains safe, calm, and welcoming.
* Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
* Support the recruitment, induction, and ongoing development of staff.
* Monitor team performance, conduct observations, and provide constructive feedback.
* Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
* Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
* Manage safeguarding concerns and incidents in accordance with organisational policies.
* Support compliance with health & safety, safety planning, and information governance requirements.
* Support the Manager in implementing service strategy and maintaining quality standards
Essential Qualifications & Experience
* Graduate level qualification or equivalent experience in a relevant area
* Experience working in mental health, crisis support, or related health and social care settings
* Demonstrable experience of leading or supervising teams in a support or care environment
* Proven experience of safeguarding, safety planning, and health & safety protocols
Desirable
* Health and social care qualification
* Management qualification
* Experience supporting service development or contributing to new service launches
* Lived experience of mental health challenges
* Experience working with marginalised or underrepresented groups
* Experience facilitating lived experience involvement and feedback processes
#J-18808-Ljbffr