Location
Glasgow
Salary
£35,000 - £38,000 a year
Job type
Permanent, Full-time
Overview
At UK Debt Expert, we provide professional debt advice and financial solutions to people across the UK who are facing financial difficulty. We're committed to delivering high-quality, ethical advice that puts the customer first and helps them take control of their finances with confidence.
We're now looking for an Operational Assurance Learning Partner to join our Glasgow office. This is a key role within our Compliance function, focused on building the skills, knowledge, and confidence of colleagues across the business so they can meet objectives and deliver consistently excellent customer outcomes.
This role is about more than delivering training: you'll be working closely with operational leaders, quality auditors and compliance colleagues to translate assurance insights into targeted learning and development programmes. By doing so, you'll directly strengthen both performance and compliance across our business.
Key Responsibilities
Translate findings from Operational Assurance activity into practical development programmes that address root causes and build capability.
Work with leaders across all business areas to understand their objectives and identify the skills and knowledge colleagues need to achieve them.
Design, deliver and evaluate engaging training for both new and existing colleagues that support ongoing competence, address emerging risks and strengthen consistency of approach.
Support the implementation and delivery of the Training & Competence (T&C) scheme, ensuring standards are clear and supporting teams to achieve the required standards.
Support with development of digital learning content via the LMS, ensuring training is accessible, current and aligned to business objectives.
Required Skills and Experience
Essential:
Strong understanding of FCA regulatory requirements (particularly CONC 8) and the Consumer Duty
Demonstrated ability to design and deliver engaging training that builds skills and confidence.
Strong communication and facilitation skills with the ability to adapt style to different audiences.
Ability to understand skill gaps and translate assurance findings into learning solutions that improve outcomes.
Collaborative approach, able to build relationships with leaders and colleague across functions.
Enthusiastic and proactive with an ability to motivate and inspire colleagues.
Desirable:
Experience supporting FCA Training & Competence schemes
Exposure to digital learning design tools or e-learning software
Recognised training or coaching qualification (Eg TAP, CIPD or equivalent)
What We're Looking For
We're looking for someone who brings energy and creativity to learning, with the ability to make complex requirements clear and practical. You'll be comfortable engaging with colleagues at all levels, from new advisors through to senior leaders, and you'll thrive in a fast-moving, regulated environment. Most importantly, you'll share our passion for doing the right thing for our customers by equipping our teams with the skills and confidence they need to succeed.
Benefits
Additional leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Education
GCSE or equivalent (preferred)
Work Location
In person