Posted: 18h ago
The role
Job Description
Helpdesk Coordinator
Location: Winsford
Hours: 9:00 AM – 5:00 PM
Rate: £13.85 PAYE
Contract: 3+ Months (Temp to Perm Opportunity)
Hybrid Working: 3 days in the office, 2 days from home
Our client is a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment.
Key Responsibilities
- Answering incoming calls and emails from clients, subcontractors and engineers
- Logging and managing maintenance jobs accurately via the helpdesk system
- Liaising with engineers, subcontractors, and suppliers
- Raising, sending, and following up on quotes
- Providing updates to clients and managing job progression from start to finish
- Escalating urgent or overdue issues appropriately
- Maintaining clear and accurate records
- Preparing basic reports
- Monitoring and managing SLAs and KPIs where deadlines are at risk
- Triaging incoming requests to ensure they are logged with the correct priority
- Dealing with invoicing
- Updating client portals and systems in line with contractual requirements
About You
- Previous experience in a helpdesk, facilities, maintenance, or customer service role
- Confident telephone manner and professional written communication
- Strong organisational skills with good attention to detail
- Able to prioritise workloads and manage multiple tasks
- Comfortable using IT systems such as Outlook, job management systems, Excel, etc.
- Calm under pressure and able to deal with challenging situations professionally
What We Offer
- Stable role within the company
- Supportive team environment
- Training and development opportunities
Essential Requirement
- Previous scheduling experience
