Key Duties Roles & Responsibilities: Registered Manager The registered Manager has the legal responsibility for the service and can of course be held accountable The Registered Manager is in day-to-day charge of one or more regulated activities Where the registered manager is also a clinical lead they also provide clinical leadership and guidance to the business The manager has joint legal responsibility with the provider for ensuring compliance with the regulations To be responsible for the level of care your organisation and employees provide a high-level of care Overseeing and having full oversight of the running of a care service. This includes oversight of the governance and sales process Managing staff so they can perform their roles safely and to the best of their ability Although the registered manager may not directly line manage all staff in the business, they should have oversight of every function and decision in the business and ensure this aligns with CQC expectations and the ability of the service to deliver provision Making strategic decisions about the future and growth of your care service Leading on specific projects or clinical areas, for example setting up a new care service or division under the business unless another registered manager is sought Allocate resources and monitor performance to ensure high quality service delivery to Clients within the allocated budget In partnership with the Business Development Manager, achieve the occupancy forecast for the service Responsible for ensuring all statutory notifications are made to the CQC Undertaking mandatory and company clinical audits Understand, and ensure the implementation of, the companys Health & Safety Policy, and Emergency & Fire procedures Carry out duties as "Responsible Officer" for the Service in accordance with regulatory guidelines, the Health and Safety at Work Act and Fire Regulations Resolve issues around any faulty appliances, damaged furniture, equipment or any potential hazard and ensure any corrective action is taken Implement effective practices that support compliance with infection prevention and control requirements and food hygiene/environmental health regulations Maintain full and accurate records and reporting systems in accordance with legal requirements, to ensure the effective running of the service To work with the Head of Governance to implement quality management and improvement systems Ensure all staff adhere at all times to the Policies and Procedures Effectively manage complaints, compliments and any significant incidences, undertaking investigations as required, using findings to make continuous service improvements Be prepared to work flexibly to ensure the safe delivery of the service Provide high quality service provision Develop and implement actions to achieve agreed targets within identified timescales Operate systems for collecting key performance data for the Service Apply excellent communication skills with Clients, their families and representatives, staff and other health and social care professionals Keep all information about Clients and their families secure and confidential Develop and embed clinical support practices that are at forefront of best practice Identify and manage service challenges, developing action plans as required, to resolve issues identified within agreed timescales