Job Description
As part of the Senior Management Team, the Learning & Development Lead will act as the site’s expert for all things training, developing and delivering both mandatory and competency-based training, leading engaging inductions for new starters, and ensuring robust compliance reporting.
This role is ideal for someone confident, engaging with a wide range of stakeholders, highly organised, and passionate about developing people.
You’ll play a key role in supporting our teams to deliver the best possible service to patients in a rewarding and people-focused environment.
Key Responsibilities
1. Manage contract-wide training compliance and maintain accurate records
2. Deliver inductions, toolbox talks, and site-specific training sessions
3. Oversee role-specific training completion and report on compliance levels
4. Create and update internal training materials as needed
5. Ensure competency frameworks and checks are implemented effectively
6. Support with reporting and analysis using MS Office tools
7. Maintain and track all associated training documentation and evidence
Professional and Personal Competencies/Qualifications
8. Strong data handling and reporting skills, including training on KPIs and SLAs
9. Advanced Microsoft Office skills, especially Excel (VLOOKUP, analysis, charts)
10. Excellent written and verbal communication
11. Highly organised with strong time management
12. Sound understanding of confidentiality and GDPR
13. Able to interpret complex information to identify risks or improvements
14. Proactive in identifying training needs and delivering tailored support
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.