Position : AV Support Technician (site-based) - short-term contract (mid-December to March)
Reporting to : Service Manager
Department : Service
Location : Client site in Central London (Moorgate)
Primary Scope and Purpose of Role
Design Integration is a cutting-edge technology company working in audio-visual communication and collaboration. We are looking to cover a AV support technician who will be on leave from mid-December to March. The role involves providing first-class support and troubleshooting for AV and videoconferencing in a corporate office environment, Monday to Friday, 8am to 4pm.
Practical experience in relevant AV and videoconferencing systems, including audio processing, control systems and digital video switching / transmission is essential, as is a great attitude to customer service.
Our service team ‘save the day’ for our clients time and time again. If you like to enjoy technical problem solving, developing expertise in new products and technologies, and can keep your cool through ever-evolving situations, then this might be the opportunity for you.
Key Areas of Responsibility
* Working from the client site, acting as first point of contact for AV and videoconferencing support for end users and ensuring that any technical issues are resolved in a timely manner.
* Undertaking daily room sweeps and preventative maintenance and documenting findings. Keeping records identify recurring issues and coordinating solutions to combat them.
* Developing in-depth expertise regarding all AV / VC technology both on site and which may be relevant to site activities (e.g. alternative VC platforms).
* Collaborating with the client’s internal teams (e.g. IT, Facilities,) to support their business activities from an AV perspective. This may include planning for events and providing support during events.
* Where needed, escalating technical problems to DI colleagues and manufacturer support teams, and diligently chasing up to resolution.
* Providing ad hoc end-user training so that systems are used correctly.
Compensation
Day rate dependent on skills and experience
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
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