We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
Part time role available - working equivalent of 3 days per week - pattern to be agreed.
Salary shown is full time equivalent
Great opportunity for a customer focused individual to provide quality service to our customers at the start and end of their tenancy. You will work with internal teams to ensure prompt turnaround of homes, placing adverts, complete viewings, inspections and giving first class advice to customers.
What you'll achieve
Working in a busy Lettings team, you will have a collaborative approach to ensure service standards are met. This role will involve working across the Midlands area so own transport is essential. The Lettings team in the Midlands is supported by teams across East and South and they work collaboratively together to supply high quality to service to all our customers.
What you'll bring
Essential skills
Excellent numeracy, literacy and communication skills.
Educated to GCSE level or equivalent in England and Mathematics.
IT literate and proficient in the use of Microsoft Office software.
Ability to prioritise, manage own workload and to meet deadlines.
Commitment and understanding of how to deliver excellent customer service.
Team player and focus on team task approach to meet the needs of the customer
Previous experience in a customer service environment.
Ability to travel to meet the needs of the service. Own transport essential.
Flexibility to meet deadlines where appropriate
Undertake any other duties as may be reasonably required in line with the level of responsibility of the post in order to meet the changing needs of the organisation.
Experience in similar role, eg lettings, tenancy management
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check